OUR GUEST is most important to us. In person or on the telephone
OUR GUEST has freedom of choice
OUR GUEST is not dependent upon us but knows he/she can rely on us. We are dependent on them
OUR GUEST is not someone with whom we argue or match wits. No one ever won an argument with a Guest
OUR GUEST is friendly, just like us.
OUR GUEST is a person with real needs and desires and knows we can fulfil them.
OUR GUEST is not an interruption to our work but the reason for it.
We are not doing OUR GUEST a favour by serving them, they are doing us a favour by giving us the opportunity to do so.
OUR GUEST pays us a compliment every time he/she visits us.
OUR GUEST is a person who brings us his/her wants. It is our job to handle them profitably to him/her and to ourselves.
OUR GUEST is not a statistic – they are flesh and blood humans with feelings and emotions like our own.
OUR GUEST is part of our business, not an outsider.
OUR GUEST deserves our most courteous attention and a smile of welcome.
OUR GUEST is the person who pays us.
OUR GUEST’S satisfaction grows, it makes us what we are – The True Professional offering a World of Difference.
RESPECTED – RESPECTFUL