Terms & Conditions
The Grove Experience is a part of Experience Hair Design and as a whole, the company withholds the right to alter, withdraw or extend any or all promotions, vouchers and offers made available through the company either made by the company or via a third party. Twenty four hours notice will normally be given and all details will be posted on the company website and or be available in the salons. All promotions are subject to availability.
- Vouchers and coupons must be handed in at the point of purchase to redeem offers where applicable.
- Only one offer may be used per transaction.
- All offers & vouchers have an expiry date of one year from the date of issue unless otherwise stated on the voucher.
- Named vouchers and offers are non-transferable.
- No vouchers or offers are redeemable for cash either in part or full.
- No offers to be used in conjunction with other offers.
- You may use one of our loyalty programs. Experience points or App loyalty stamps. You may not use both.
Stand-By appointments will be charged at half of the designers full cut and finish price for that day, no other offers may be used in conjunction with a standby appointment. Stand-bys cannot be pre-booked and are subject to transfer to an alternate designer if a full paying guest requests that appointment time.
Colourful Mondays all colour services completed on a Monday with participating Designers in the salon are subject to a 50% discount, this is a year-long promotion and is reviewed every year at the 1st Jan. Cannot be used in conjunction with any other offers. All colour services must have a cut and blow dry on the same day to receive this offer. This offer does not include colour correction work (back to my roots) and also excludes any guest designers working on a Monday. The company reserves the right to not run this promotion on Bank Holidays.
Colourful Sundays as per colourful Mondays but only running for a limited time period to intro Sunday opening. Four week’s notice will be given before removing this promotion.
Colourful Wednesdays as per colourful Mondays but only running for a limited time period. Four week’s notice will be given before removing this promotion.
Colourful Thursdays as per colourful Mondays but only running for a limited time period. Four week’s notice will be given before removing this promotion.
Colourful Fridays as per colourful Mondays but only running for a limited time period. Four week’s notice will be given before removing this promotion.
Buy one get one Free one guest must be new to the salon, the cheapest services bill will be free of charge. We are happy to split the remaining bill between both guests; offer does not include take-home products. Offer excludes Advanced colour corrections, Keratin smoothing and hair extensions.
Colour Sale the salon holds colour sales for limited periods each year these have a percentage discount which applies to the colour service only, all colour services must have a cut and or blow dry on the same day to receive this offer. Start and finish dates will be published in the salon and on the website a minimum of one month before the start date.
Elevate Corporate packs. All corporate packs are sold and managed by Elevate. Packs must be purchased by them we are not able to sell packs. You can redeem your pack with us by following the instructions and terms & conditions on the corporate card and Elevates website.
50% off / Half price Haircut (send a Friend) a 50% discount can be claimed by a NEW guest after being referred by an existing guest, a voucher must be presented at the time of the appointment. The Existing guest will receive a fixed number of loyalty points (15,000)(experience points) as a thank you for the referral.
Free hot towel shaves these voucher entitles the bearer to a free facial shave after purchasing a tea tree shave gel from our takehome area.
Free blow dry after treatment this voucher will enable the bearer to get a free blow dry with either a Future Professional or Rising Star in the salon dependant on availability after an in-salon treatment.
Free spa upgrade this voucher will enable the bearer to upgrade to a pamper treatment service in the salon this must be pre-booked.
British Forces Discount card : Any showing their forces discount card will be entitled to 50% off their first cutting appointment visit to the salon.
NHS Discount card: Any guest showing their NHS discount card will be entitled to 50% off their first cutting appointment and 10% off all future salon visits.
Awapuhi Wild Ginger Free treatment a voucher will be given to anyone purchasing a wild ginger gift box (boutique box) for the first time this voucher can be used to claim a free Keratriplex in-salon treatment.
Experience Points any guest who visits the salon on a regular basis can collect “experience points”. Points are awarded by the salon for different reasons and these are at the sole discretion of the salon and there is NO automatic right to any points for whatever reason. Points will also be removed by the salon for missing an appointment and any other reason the salon sees fit to do so. Points can be used as part or full payment towards any services or Takehome products in the salon. Guest may fall into negative points on occasion, collecting points will bring this back to a positive position. If you have chosen to use the loyalty program on our smartphone App, you may not collect experience points as well.
£10 voucher for downloading our smart phone App: present your phone at reception at the end of your appointment to get your £10 off voucher redeemed.
Smart Phone App: After downloading our App to your smartphone there are a number of Discount coupons and vouchers that you may use.
QR coupons: These can be redeemed at reception by handing to reservations to get the unlock code.
Loyalty Program: there are three on the App you may use all three individually one for haircuts one for blow-drys and one for product purchases. You may not collect experience points as well as using these programs.