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Category Archives: Salon Services


Hair trends for summer 2018

It doesn’t matter if your hair is long or short, get ready for some serious inspiration overload!

The balayage (which never fails to impress) is becoming much softer with more muted tones. Stay 1-3 shades darker to lighter to keep this look on trend. Having a 1-3 shades difference is still noticeable but much softer (and more gentle to the hair) leaving your blend seamless and your hair looking natural and healthy. Copper tones are going to be everywhere this summer!   


Statement middle partings! Okay, so this look isn’t for everyone (or for everyone’s face shape) but if your bold by nature this sleek look can become instantly edgy. 

Fringes and bangs. Almost all the Victoria secrets models went and had there bangs cut in after the runway. Most went with a super soft and gentle finish but Bella Hadid went more punk rock with short, thick, textured and bold bangs that made her cheekbones look super sharp.      



Glossy gold tones are back! Stay away from the super high maintenance ice white look and do a Blake Lively. Don’t forget to keep it classy not brassy with Paul Mitchell’s colour protect shampoo and conditioner.


Curls are IN! At last, we are embracing natural curls. The bigger the better! Think 80s perm but remember frizz is OUT. Thanks to Paul Mitchell’s curls range you don’t have to sacrifice the hairs condition to get the volume needed for this look and you can keep frizz at bay.  


Messy buns are still in but the neater more timeless classic ballerina bun in making its come back. Keep it small, tight and high on the head (goodbye doughnuts hello natural hair). To really add a modern twist on this why not plat your hair first and then wrap in Into a tight bun? 

So now we know what’s in, what’s out? 

Thankfully not much, hair really is another accessory so it’s all about your personal style and what makes you feel good.

Grey hair – if you really want to keep this super high maintenance and hard to achieve colour why not try more charcoal tones? It will reflect the light better giving the hair something grey tones can’t achieve, shine!


Bold balayage – balayage is still very much in, it’s just gone more natural looking. Trying to get super dark roots to blend in with super light ends is near impossible on most hair types and it’s the reason why almost all photos of bold balayage have the model wearing her hair curly, curls hide a multitude of sins! If you want to keep the balayage we recommend going with the current trend of more natural colours that blend together perfectly.

Vibrant colours – while not strictly out of fashion we do recommend going to a more washed out and muted down look in order to stay strictly on trend (however we do still love bold and bright tones!) if you do want to stay vibrant and bold we recommend using the new VIRAL colour shampoos, there come in loads of different colours to help keep your reds, blues, purples and greens vibrant and fresh in between salon visits.

Gem colours

Another thing you may have noticed last year was how colours were named after food and drinks such as coffee, caramel, chocolate, honey etc… As hair stylists, we do this to help our clients vision the colour without saying something like “your colour is 9NB and 9G” which really doesn’t sound that fun! 

This year look out for colours being named after gemstones such as flawless diamond, quartz, citrine and ruby red! 


Published Date: 5th June 2018
Category: General, News, Salon Services
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GDPR – Data Protection

GDPR – Data Protection

Privacy Policy


The Grove Experience understands that your privacy is important to you and that you care about how your personal data is used and shared. We respect and value the privacy of everyone who visits our salon or website, www.groveexperience.co.uk and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this privacy policy carefully and ensure that you understand it. Any questions can be sent to info@groveexperience.co.uk and we will try to clarify any points for you. your acceptance of the privacy policy is deemed to occur upon your first visit to the website or salon. If you do not accept and agree with this privacy policy, you must stop using our services.

Areas covered by this policy:

Emails and texts to guests

information stored about you (on paper or computer)

CCTV monitoring of the salon

employment C.Vs

Details of team members past & present.

online booking of appointments.

Salon WiFi log in information.

Information on Guests aged under 16 years

access to your information.

removal of information.

2) Information about us:

Our salon and website, App and online booking system are owned and operated by The Grove Experience, part of Experience Hair design a partnership solely owned by Mr & Mrs G Young. 64 Grove Road, Little Chelsea, Eastbourne, East Sussex, BN21 4UH.

2.2) Our Vat number is : 990115623

2.3) Our data protection officer is Gary Young and can be contacted by email at gary@groveexperience.co.uk or in righting at the above address.

3) Your Rights:

As a guest to our business, you have the following rights under the new General Data Protection regulations (GDPR), which this policy and our use of personal data have been designed to uphold.

3.1) The right to be informed about our collection and use of personal data;

3.2) The right to actress your personal data that we hold about you.

3.3) The right to rectification if any personal data we hold about you is inaccurate or incomplete. (please contact Reservations to update your details).

3.4) The right to be forgotten, i.e the right to ask us to remove your personal data that we hold about you. (we only hold your personal data for a limited time, as explained in section 5 but if you would like it removed sooner, please contact us using the details in section 14.

3.5) The right to restrict (ie prevent) the processing of your personal data;

3.6) The right to data portability, (obtaining a copy of your data to re-use with another service or organisation.

3.7) the right to object to us using your personal data for particular purposes.

3.8) rights with respect to automated decision making and profiling.

4) What data do we collect?

Depending upon your use of our business or services, we may some or all of the following personal and non-personal data.

4.1) Name,

4.2) contact information such as phone numbers & email addresses,

4.3) Demographic information such as postcode, address, preferences and interests.

4.4) Technical data: hair colour, perm, skin-test results, medical information.

4.5) payment information, deposits, account payments, card details

4.6) CCTV images

4.7) Reviews or testimonials.

4.8) Appointment date, time, online booking profile & passwords.

We do not use any form of Cookies, we do not store IP address or browser history.

5) How do we use your data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reasons for which it was first collected. We will comply with our obligations and safeguard your rights under GDPR at all times.

5.1) Our use of your data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate interests. specifically, we may use your data for the following purposes:

5.1.1) Providing and managing access to our website or App.

5.1.2) Personalising and tailoring your experience with us.

5.1.3) Supplying our products and services to you.

5.1.4) granting you access to our online booking service.

5.1.5) granting your access to our home shopping service.

5.1.6) replying to emails and messages from you.

5.1.7) Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time)

5.1.8) Market research for the salon.

5.1.9) CCTV images form your and the team security (stored 7 days)

5.1.10) granting you access to the salon’s WiFi (conforming to anti copy-rite laws with the EU)

5.1.11) storing skin test data to conform with current Health & Safety legislation.


5.2) With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and telephone and text message and post with information, news and offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the privacy and electronic communications regulations 2003.

5.3) You have the right to withdraw your consent to us using your personal data at any time and to request that we delete it.

5.4) We do not keep your personal data for any longer than is necessary in light of the reason for which it was first collected.

6) How and where do we store your data?

We only keep your personal data for as long as we need to in order to use it as described above in section 5 and or for as long as we have your permission to keep it.

6.1) Your data will only be stored in the UK by us on our secure systems.

6.2) Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected by us.

7) Do we share your data?

NO we do not share your Data with anyone not CURRENTLY employed or contracted by us for any purposes.

7.1) In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

8) What happens if our business changes hands?

We may expand or reduce our business and this may involve the sale and or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

8.1) in the event that any of your data is to be transferred in such a manner, you will be contacted in advance and be informed of the changes.

9) How can you control your Data?

When you submit personal data, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.

9.1)You may also wish to sign up to one or more of the preference services operating in the Uk: The Telephone preference service, The corporate telephone preference service and the mailing preference service. These may help to prevent you receiving unsolicited marketing. please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.

10) Your Right to withhold information.

You may still access our website and a limited number of our services without providing any data at all.

10.1) the following services do require your data either for security or for health & Safety.

Online Booking, Home shopping, Colour services, Colour correction.

11) How can you access your data?

You have the right to ask for a copy of any personal data held by us. Under GDPR, no fee is payable, and we provide any and all information in response to your request free of charge. Please contact us for more details.

12) Use of Cookies.

We do not use or place any form of cookies from our website or mobile app.

13) CCTV.

all the public areas of our salon our covered by our own CCTV system, this is for the protection of our guests and team. data is kept on the system for a limited period and then written over. We can and will share this data when requested to do so by a legal authority like the police.

14) Online booking.

The salons online booking system is developed and supplied by millennium software linked to the salon EPOs system all data used to access and use this service is stored securely by us on a secure server with software protection and firewall in place.

15) Online home shopping.

This service is developed and managed by Salon Success limited all data added by you to use this service is held and managed by them and is securely held by them and falls under their Data protection policy. The only data shared by us with them is to confirm that you are a guest of the salon and are eligible to use the service.

16) Salon WIFI service.

We offer free wifi access to all slot guests at our expense. to access this you must log-in to the system imputing your own data which is held securely on the system with full safeguards and firewall in place. this will ensure that we also comply with copy rite laws relating to data that you download through our Wifi on to your devices. You are completely liable for any data you download.

17) Skin test data.

To comply with current health & safety legislation we are required to skin test and store the results of the skin test for all guests wishing to receive a colour service in the salon. this data must not be more than 6 months old. Data stored is Name, Date and contact number.

If you request that this data is not held by us then we will be unable to complete any technical services for your self.

18) Storage of young person’s Data.

We will not require anyone under the age of 16 years old to supply any Data to the salon. Data can be given by a legal parent or guardian, the minimum amount of data will be taken and stored and only so far as it is required to book appointments or use services of the salon. Skin test data is not required as colour services cannot be completed on people under the age of 16 years old.

19) Contacting us.

If you have any questions about own business or this privacy policy, please contact us by email at info@groveexperience.co.uk, by telephone 01323411852 or by post at The Grove Experience 64 Grove Road, Little Chelsea, Eastbourne, East Sussex, BN21 4UH.

20) Changes to our Privacy Policy.

We may change this privacy policy from time to time (if the law changes). Any changes will be immediately posted on our website and you will be dammed to have accepted the terms of the privacy policy on the first use of our services following the alterations. We recommend that you check this page regularly to keep up-to-date.


Published Date: 24th April 2018
Category: General, Salon Services
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Team Talk on CPR by Aimee Moon

Today I had the opportunity to talk to my colleagues about something very important to me, CPR.
This is a subject very close to home for me. As I, my mum, aunt and grand mum all have the same heart condition known as LQT. Monitored this condition is relativity safe, however my aunt has suffered from three cardiac arrests. The good news is she has survived all three thanks to the people around her knowing how to give CPR.

30,000 people in the uk will suffer from an out of hospital heart attack every year, 20% of these will happen in a public place such as a town centre, hair salon or while out for a run.
12 people under 35 die every week from cardiac arrest and 270 children per year.

It is believed that in a room of 100 people only 43 on them will know how to give CPR and only 10 of them will be confident enough to preform it.

Every minute without CPR reduces the chances of survival by 10%, in urban areas the wait time for emergency services is 10minutes. 40% to 100% of people will die in this time.

The British heart foundation believes that people lack the skills, abilities and confidence to preform CPR and are making it there mission to have CPR added to secondary school curriculum.
In some cases preforming CPR can double the chance of surviving a out of hospital heart attack or cardiac arrest and so it is vital witnesses to one have the skills and confidence to step in and help.

I wanted to talk to the team to show them the importance of learning CPR and to show them some videos on how to preform it.
I also spoke to the team about public AEDs, I explained what they were, where our closest one was and showed them a video about how to use one.


Below is the link for the video : https://www.youtube.com/watch?v=BQNNOh8c8ks



Published Date: 14th November 2017
Category: General, Google, News, Salon Services, Special Offers
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Bridal Experience by Kimberley at The Grove Experience


Published Date: 3rd March 2017
Category: General, Salon Services
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Have you always wanted to be a hairdresser ?

Always wanted to be a hairdresser?

Love the Hair & beauty industry?, Interested in trends and fashion?
Want to know what its really like to work in a salon without committing to a class room based college course?



Experience Education Academy’s  ‘Cutting Club‘ at The Grove Experience hairdressers in Grove Road in Eastbourne could well be your answer..




The Cutting Club.

The Cutting Club is an after school club for 14 – 15 year olds who while still at school would like to develop some hairdressing experience. The club runs on a Tuesday between 4pm – 6pm and is open to anyone over the age of 14
(application forms are available from the salon or can be downloaded from our website).

The aim of the club which is free to join and free to attend, is to give year 11 pupils a taste of what the hair & beauty industry is about without having to commit to a full time job or college course.


The club run by Sally Deal at the Grove Experience salon covers all aspects of hairdressing, members will get to experience some cutting, perming, colouring, styling, hair-up, smoothing, extensions all at a basic intro level. This allows them to make informed decisions about their future careers while still at school.

The club starts out covering the basic skills working on each other then on to head blocks and then later bringing in models to work on.

For anyone who completes the full programme and stays up to finishing school, they would have a good ground knowledge of hairdressing, which would give them a great head start if they then choose hairdressing as a career.

If they chose to apply to join our full time education NVQ level 2 programme they would be given first option on future positions within the company putting them at the front of the queue.

As a company we do not employ anyone out of college and we are not alone in this so this club gives any potential job applicant at any salon a great advantage when applying for what are now limited salon positions for apprenticeships.

Applications are being taken now for the next intake. Send your application in to the salon or pop in to see Sally.

The Grove Experience
64 Grove Road
Little Chelsea
East Sussex
BN21 4UH


Published Date: 17th February 2017
Category: News, Salon Services
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Graduate Salon Services

As our NVQ students approach the latter part of the education with us we move them on to  our Graduate salon program.

£20               £40                  £60


Graduate shop front close

This program is designed to give them more experience on Cutting and Colouring. We allow some extra time and all of there work is checked and overseen by a senior team member, We charge a reduced price for this service.


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This is  a great way to get high quality hairdressing at a greatly reduced price in a fantastic environment. Each of the HairStylists on the Graduate program have completed or are about to complete there NVQ Level two in Hairdressing and may or may not be working towards their NVQ Level Three in Hairdressing.

Shop front

The Grove Experience Hair Salon puts all of its trainee hairdressers though this program to build confidence and experience before promoting them on to the salon price list as a stylist.

Its coll to be a Future proffessionalGraduate shop front close

We currently have three Graduates on the program but generally will have at least one building up at the end of their time in the Academy.

All students (future professionals) working at the Grove Experience are trained in our own school (Experience Education Academy). This is run from the lower ground floor of the salon in Grove Road in Eastbourne on a Tuesday and Thursday.

Ring the salon now on 01323411852 to get booked in with one of our fantastic Graduates.



Published Date: 25th November 2016
Category: General, Salon Services
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How to do a head band set on yourself.

How to do a classic headband set on yourself by Hairdresser Aimee Moon at The Grove Experience hair salon in Eastbourne.




Published Date: 24th November 2016
Category: General, Salon Services
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Kimberley reviews Paul Mitchell’s Mirror Smooth products

Kimberley reviews Paul Mitchell’s Mirror Smooth products


Published Date: 4th November 2016
Category: Product Deals, Salon Services
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Kiki Cavie & Kimberley Experience Paul Mitchell Ink Works

Kiki Cavie & Kimberley Experience Paul Mitchell Ink Works


Published Date: 4th November 2016
Category: News, Product Deals, Salon Services
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And the Winner of £600 of Hair Extensions at the Grove Experience is ………

Winner of £600 worth of Extensions from The Grove Experience Hair-salon in Eastbourne is……………


Becca Medhurst… Congratulations !!


Becca was the lucky winner of the recent competition run by the Grove Experience in the Sussex edition of the ETC magazine. Mecca was picked at random by the editor of the magazine from the hundreds of enters to the competition.



Becca visited the Grove Experience Hair salon in Grove Road in Eastbourne in November 2015 and was looked after by Anete Abele one of the Extensionist working at the salon. Anete worked with Balmain  Double hair with Mirroring fill-ins to complete the look. After colour matching Becca’s hair and giving with a deep cleanse and a pre haircut to get ready for the extension service Anete started to attach the Double hair strips using Micro rings, Once she had created a length and an outline shape she used single Balmain Micro loop Extensions to create a blend.


Anete then cut the extensions to the desired length and shape and finished the look with some Paul Mitchell Neuro curl tongs. Becca also received a Balmain after care kit to take home and use to look after her new extensions.



We would like to congratulate Becca on winning the ETC magazine prize and thank Anete for the great transformation she achieved on Becca. What a fantastic result.

The Grove Experience Offer a full Balmain Hair Extension Service in the salon in Grove Road in Eastbourne.



Published Date: 18th December 2015
Category: General, Google, Salon Services, Special Offers
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