Tag Archives: Gary Young


GDPR – Data Protection

GDPR – Data Protection

Privacy Policy


The Grove Experience understands that your privacy is important to you and that you care about how your personal data is used and shared. We respect and value the privacy of everyone who visits our salon or website, www.groveexperience.co.uk and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this privacy policy carefully and ensure that you understand it. Any questions can be sent to info@groveexperience.co.uk and we will try to clarify any points for you. your acceptance of the privacy policy is deemed to occur upon your first visit to the website or salon. If you do not accept and agree with this privacy policy, you must stop using our services.

Areas covered by this policy:

Emails and texts to guests

information stored about you (on paper or computer)

CCTV monitoring of the salon

employment C.Vs

Details of team members past & present.

online booking of appointments.

Salon WiFi log in information.

Information on Guests aged under 16 years

access to your information.

removal of information.

2) Information about us:

Our salon and website, App and online booking system are owned and operated by The Grove Experience, part of Experience Hair design a partnership solely owned by Mr & Mrs G Young. 64 Grove Road, Little Chelsea, Eastbourne, East Sussex, BN21 4UH.

2.2) Our Vat number is : 990115623

2.3) Our data protection officer is Gary Young and can be contacted by email at gary@groveexperience.co.uk or in righting at the above address.

3) Your Rights:

As a guest to our business, you have the following rights under the new General Data Protection regulations (GDPR), which this policy and our use of personal data have been designed to uphold.

3.1) The right to be informed about our collection and use of personal data;

3.2) The right to actress your personal data that we hold about you.

3.3) The right to rectification if any personal data we hold about you is inaccurate or incomplete. (please contact Reservations to update your details).

3.4) The right to be forgotten, i.e the right to ask us to remove your personal data that we hold about you. (we only hold your personal data for a limited time, as explained in section 5 but if you would like it removed sooner, please contact us using the details in section 14.

3.5) The right to restrict (ie prevent) the processing of your personal data;

3.6) The right to data portability, (obtaining a copy of your data to re-use with another service or organisation.

3.7) the right to object to us using your personal data for particular purposes.

3.8) rights with respect to automated decision making and profiling.

4) What data do we collect?

Depending upon your use of our business or services, we may some or all of the following personal and non-personal data.

4.1) Name,

4.2) contact information such as phone numbers & email addresses,

4.3) Demographic information such as postcode, address, preferences and interests.

4.4) Technical data: hair colour, perm, skin-test results, medical information.

4.5) payment information, deposits, account payments, card details

4.6) CCTV images

4.7) Reviews or testimonials.

4.8) Appointment date, time, online booking profile & passwords.

We do not use any form of Cookies, we do not store IP address or browser history.

5) How do we use your data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reasons for which it was first collected. We will comply with our obligations and safeguard your rights under GDPR at all times.

5.1) Our use of your data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate interests. specifically, we may use your data for the following purposes:

5.1.1) Providing and managing access to our website or App.

5.1.2) Personalising and tailoring your experience with us.

5.1.3) Supplying our products and services to you.

5.1.4) granting you access to our online booking service.

5.1.5) granting your access to our home shopping service.

5.1.6) replying to emails and messages from you.

5.1.7) Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time)

5.1.8) Market research for the salon.

5.1.9) CCTV images form your and the team security (stored 7 days)

5.1.10) granting you access to the salon’s WiFi (conforming to anti copy-rite laws with the EU)

5.1.11) storing skin test data to conform with current Health & Safety legislation.


5.2) With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and telephone and text message and post with information, news and offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the privacy and electronic communications regulations 2003.

5.3) You have the right to withdraw your consent to us using your personal data at any time and to request that we delete it.

5.4) We do not keep your personal data for any longer than is necessary in light of the reason for which it was first collected.

6) How and where do we store your data?

We only keep your personal data for as long as we need to in order to use it as described above in section 5 and or for as long as we have your permission to keep it.

6.1) Your data will only be stored in the UK by us on our secure systems.

6.2) Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected by us.

7) Do we share your data?

NO we do not share your Data with anyone not CURRENTLY employed or contracted by us for any purposes.

7.1) In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

8) What happens if our business changes hands?

We may expand or reduce our business and this may involve the sale and or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

8.1) in the event that any of your data is to be transferred in such a manner, you will be contacted in advance and be informed of the changes.

9) How can you control your Data?

When you submit personal data, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.

9.1)You may also wish to sign up to one or more of the preference services operating in the Uk: The Telephone preference service, The corporate telephone preference service and the mailing preference service. These may help to prevent you receiving unsolicited marketing. please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.

10) Your Right to withhold information.

You may still access our website and a limited number of our services without providing any data at all.

10.1) the following services do require your data either for security or for health & Safety.

Online Booking, Home shopping, Colour services, Colour correction.

11) How can you access your data?

You have the right to ask for a copy of any personal data held by us. Under GDPR, no fee is payable, and we provide any and all information in response to your request free of charge. Please contact us for more details.

12) Use of Cookies.

We do not use or place any form of cookies from our website or mobile app.

13) CCTV.

all the public areas of our salon our covered by our own CCTV system, this is for the protection of our guests and team. data is kept on the system for a limited period and then written over. We can and will share this data when requested to do so by a legal authority like the police.

14) Online booking.

The salons online booking system is developed and supplied by millennium software linked to the salon EPOs system all data used to access and use this service is stored securely by us on a secure server with software protection and firewall in place.

15) Online home shopping.

This service is developed and managed by Salon Success limited all data added by you to use this service is held and managed by them and is securely held by them and falls under their Data protection policy. The only data shared by us with them is to confirm that you are a guest of the salon and are eligible to use the service.

16) Salon WIFI service.

We offer free wifi access to all slot guests at our expense. to access this you must log-in to the system imputing your own data which is held securely on the system with full safeguards and firewall in place. this will ensure that we also comply with copy rite laws relating to data that you download through our Wifi on to your devices. You are completely liable for any data you download.

17) Skin test data.

To comply with current health & safety legislation we are required to skin test and store the results of the skin test for all guests wishing to receive a colour service in the salon. this data must not be more than 6 months old. Data stored is Name, Date and contact number.

If you request that this data is not held by us then we will be unable to complete any technical services for your self.

18) Storage of young person’s Data.

We will not require anyone under the age of 16 years old to supply any Data to the salon. Data can be given by a legal parent or guardian, the minimum amount of data will be taken and stored and only so far as it is required to book appointments or use services of the salon. Skin test data is not required as colour services cannot be completed on people under the age of 16 years old.

19) Contacting us.

If you have any questions about own business or this privacy policy, please contact us by email at info@groveexperience.co.uk, by telephone 01323411852 or by post at The Grove Experience 64 Grove Road, Little Chelsea, Eastbourne, East Sussex, BN21 4UH.

20) Changes to our Privacy Policy.

We may change this privacy policy from time to time (if the law changes). Any changes will be immediately posted on our website and you will be dammed to have accepted the terms of the privacy policy on the first use of our services following the alterations. We recommend that you check this page regularly to keep up-to-date.


Published Date: 24th April 2018
Category: General, Salon Services
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National Healthy Eating week at the Grove

As part of the BNF Healthy Eating week running from the 12th to 16th June 2017, The Grove Experience decided to dedicate their weekly team meeting to promoting the importance of eating a healthy well balanced diet.

We Provided a platter of delicious seasonal and exotic fruits for our team and trainees to enjoy. They were also encouraged to complete a food diary for one day during the week where all food and drink consumed was documented as well as all physical activity.

This was followed up by a discussion to see where changes could be made to improve their diets and lifestyles to make them healthier.

8 Tips for healthy Eating

  1. Base your meals on starchy carbohydrates – they should make up over one third of the food you eat.
  2. Eat lots of Fruit and vegetables – at least five portions a day and make sure you choose a wide variety.
  3. Eat More Fish – at least two a week include at least one portion of oily fish such as Salmon, mackerel , Trout, Herring, fresh tuna, Sardines, pilchards.
  4.  Cut down on saturated fats and sugar – such as hard cheese, cakes, biscuits, sausages, cream, butter, Lard, Pies, Fizzy drinks, alcohol, sugary breakfast cereals and pastries.
  5. Eat Less Salt – No More than 6g a day for adults. Remember that about three quarters of salt we eat is already in the food we buy such as breakfast cereal, soaps, breads and sauces.
  6. Get active and be a healthy weight – set some time aside for physical activity, walk instead of driving where possible, try something new, swimming and cycling are great ways to keep fit and can be great fun.
  7. Don’t Get Thirsty – Drink plenty of fluids to stop you getting dehydrated. The Government recommends  SIX to EIGHT glasses of water a day.
  8. Don’t Skip Breakfast – Breakfast really is the most important meal of the day!!.Breakfast like a King – Lunch like a Queen – supper like a pauper.


Published Date: 20th June 2017
Category: General, Google, Msn, News, Yahoo
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Kiki Cavie interviews 3 students from the Grove Experience about becoming an apprentice

Watch Kiki interview Emma Hobden, Lani Hunter & Paegan Ashton about their time and Experiences of becoming an apprentice.





Published Date: 19th April 2017
Category: General
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Charity Trip to Africa with The CoCos Foundation

In August and October 2018 five members of the Grove Experience team will be traveling to South Africa on a two week charity trip. We will help build two houses for orphaned children with HIV .


The Build4TheFuture programme is designed to help young people (both in the UK and internationally) to understand the world around them.

To understand “anything is possible.”


Build4TheFuture provides homes and shelter for child-headed families in the KwaZulu-Natal region of South Africa.

What do we mean by a child-headed family? Families where orphans are living on their own and without the love, guidance and support of parents.

In this region there are about 9,000 orphans. Many of their parents have died from AIDS or related illnesses, and the children live in groups for safety. It is not unusual for 20 children to be living in one house.


We have Five team members joining the charity for trips in 2018.

In august 2018 Emma Hobden & Evie Chapman will be traveling with a larger group to help build a house for a group of children.


In October 2018 three others will travel out. Celina Zomer, Kiki Cavie (with husband Tony) and Gary Young, will be joining a trip to build;ld another house in the same region of KwaZulu-Natal  South Africa.


Over the next 18 months we will be completing a number of events to help raise the money needed to travel out and build the houses. £2,300 each thats a massive £11,500 we need to get before we travel out.

Anything you can do to help, anything you could offer us to raffle or sell or just plain old cash sponsor to our Just giving page would be amazing and very much appreciated.

JustGiving - Sponsor me now!

Africa 2018


Published Date: 28th March 2017
Category: Charity, General, Google, News
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Have you always wanted to be a hairdresser ?

Always wanted to be a hairdresser?

Love the Hair & beauty industry?, Interested in trends and fashion?
Want to know what its really like to work in a salon without committing to a class room based college course?



Experience Education Academy’s  ‘Cutting Club‘ at The Grove Experience hairdressers in Grove Road in Eastbourne could well be your answer..




The Cutting Club.

The Cutting Club is an after school club for 14 – 15 year olds who while still at school would like to develop some hairdressing experience. The club runs on a Tuesday between 4pm – 6pm and is open to anyone over the age of 14
(application forms are available from the salon or can be downloaded from our website).

The aim of the club which is free to join and free to attend, is to give year 11 pupils a taste of what the hair & beauty industry is about without having to commit to a full time job or college course.


The club run by Sally Deal at the Grove Experience salon covers all aspects of hairdressing, members will get to experience some cutting, perming, colouring, styling, hair-up, smoothing, extensions all at a basic intro level. This allows them to make informed decisions about their future careers while still at school.

The club starts out covering the basic skills working on each other then on to head blocks and then later bringing in models to work on.

For anyone who completes the full programme and stays up to finishing school, they would have a good ground knowledge of hairdressing, which would give them a great head start if they then choose hairdressing as a career.

If they chose to apply to join our full time education NVQ level 2 programme they would be given first option on future positions within the company putting them at the front of the queue.

As a company we do not employ anyone out of college and we are not alone in this so this club gives any potential job applicant at any salon a great advantage when applying for what are now limited salon positions for apprenticeships.

Applications are being taken now for the next intake. Send your application in to the salon or pop in to see Sally.

The Grove Experience
64 Grove Road
Little Chelsea
East Sussex
BN21 4UH


Published Date: 17th February 2017
Category: News, Salon Services
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Festive gifts available from the Grove Experience hair salon in Eastbourne.

Festive gifts from Paul Mitchell available at the Grove Experience hair salon in Eastbourne 2016
Merry Christmas .


Published Date: 24th November 2016
Category: Product Deals
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And the Winner of £600 of Hair Extensions at the Grove Experience is ………

Winner of £600 worth of Extensions from The Grove Experience Hair-salon in Eastbourne is……………


Becca Medhurst… Congratulations !!


Becca was the lucky winner of the recent competition run by the Grove Experience in the Sussex edition of the ETC magazine. Mecca was picked at random by the editor of the magazine from the hundreds of enters to the competition.



Becca visited the Grove Experience Hair salon in Grove Road in Eastbourne in November 2015 and was looked after by Anete Abele one of the Extensionist working at the salon. Anete worked with Balmain  Double hair with Mirroring fill-ins to complete the look. After colour matching Becca’s hair and giving with a deep cleanse and a pre haircut to get ready for the extension service Anete started to attach the Double hair strips using Micro rings, Once she had created a length and an outline shape she used single Balmain Micro loop Extensions to create a blend.


Anete then cut the extensions to the desired length and shape and finished the look with some Paul Mitchell Neuro curl tongs. Becca also received a Balmain after care kit to take home and use to look after her new extensions.



We would like to congratulate Becca on winning the ETC magazine prize and thank Anete for the great transformation she achieved on Becca. What a fantastic result.

The Grove Experience Offer a full Balmain Hair Extension Service in the salon in Grove Road in Eastbourne.



Published Date: 18th December 2015
Category: General, Google, Salon Services, Special Offers
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Award Winning New Cid Make-up now at The Grove Experience

new Cid press


Published Date: 13th November 2015
Category: Product Deals, Salon Services, Special Offers
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New Voluntary Salon open at St Wilfrid’s Hospice.

The Team at the Grove Experience have great pleasure in announcing there partnership with St Wilfrid’s hospice in Eastbourne.


The Hospice has just opened a brand new Hair & Nail Salon at the new site in Eastbourne.

A number of the team from The Grove Experience are going to be working in the new salon on a volunteer basis, Each doing a couple of hours a week, giving much needed pampering to patents family and volunteers from the hospice.



IMG_0717Paul Mitchell The Product company which is well know for its philanthropic work around the world has supplied products to get the salon up and running. Paul Mitchell is celebrating its 35th birthday this year The Team at the Grove Experience has been working with the Paul Mitchell brand since the salon opened, Co Owners Gary & Giovanna have been working with Paul Mitchell for 25years.


Giovanna Said ” We are delighted to be working with the local hospice, It has been one of our chosen charities for the last couple of years and to be able to get hands on with our support has been very rewarding. With have a great relationship with the team at Paul Mitchell and when we approached them to help supply the salon they agreed straight way. That is one of the reasons we have enjoyed  working with them for so long”.



To find out more about the Hospice, to donate some money to help with the running of the hospice please visit there website :http://www.stwhospice.org



Published Date: 10th March 2015
Category: Charity, General, Google, Msn, News
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Thinking of becoming a Hairdresser ?

Advice and tips for becoming a great new Future professional in the hairdressing industry.


Published Date: 23rd November 2014
Category: General, News, Salon Services
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