Ethics Policy

Ethics Policy


Our Credo

The salon is a place where the genuine care and needs of our guests’ hair is our highest mission. We pledge to provide the highest possible service for our guests who will always enjoy a warm, relaxed ambience. The Grove Experience enlivens the senses, instils well being and fulfils even the unexpressed wishes and needs of our guests.

Salon Success & 365 day Hairdressing

Salon success 365 logo365 is a set of values and principles by which The Grove Experience is run. It has key elements such as 5 step which aids us in producing fabulous haircuts with consistent, first class personal service, where continual learning is recognised as key to helping designers reach their full potential. It is the 21 guidelines to greatness. It is about being better and different, It is about fashion and trends. It is about amazing people doing amazing things. It is about together everyone achieving more. It is about being the best you can be. It is about having fun, making money and being number one! It is about high achievers, It is about fairness, compassion and kindness. We are proud to have been associated with 365 for over 20 years now.

Social Responsibility

The Grove Experience believes every business has a social responsibility in the way it behaves. We believe as a society everyone needs to “do their bit”. Some of the ways we are attempting to do this are outlined below, and we will continue to try and do as much as possible.

Fair Trade

Fair Trade The problems experienced by poor producers and workers in developing countries differ greatly from product to product. The majority of coffee and cocoa, for example, is grown by independent small farmers, working their own land and marketing their produce through a local co-operative. For these producers, receiving a fair price for their beans is more important than any other aspect of a fair trade. Most tea, however, is grown on estates. The concern for workers employed on tea plantations is fair wages and decent working conditions. As a business we are committed to using and supplying fair trade products wherever possible. Currently all our Tea, Coffee, Coco and sugar is Fair Trade sourced.


Carbon Trust 

Carbon TrustClimate change is emerging as one of the great challenges for modern society. Despite decades of research, important things remain uncertain, but much is now established beyond reasonable doubt. We will encourage our suppliers to become carbon neutral. We will also minimise energy wastage, with simple measures such as turning off appliances at the end of the day.
we work closely with Paul Mitchell

The Tea Tree brand in Paul Mitchell is completely Carbon Neutral, Paul Mitchell plant enough trees each year to offset the carbon emissions created producing and shipping the product to market, we and they work with the Rain Forest Alliance to help make this happen.


Recycling :– As with most businesses packaging and waste management is a big issue. Unlike household waste, you cannot even get cardboard collected from a business location. However, We now  work with The GREEN SALON COLLECTIVE to recycle all of the salon plastic, metal (Hair Foil) disposable towels unused colour and all hair cut from guests, We even give some of the hair  we cut off to our guests to keep the deer off their gardens. , and we use very energy efficient washer / dryers to reduce our power and water usage.
The business is now a plastic free champion. 

The Green Salon collective, Recycle Hair , foil, tubes. 


Plastic Free Champions.

2019 sees the business add as plastic free champion, by Surfers against sewage. the salon has worked to reduce the number of plastic items used by the business and to recycle all plastic or repurpose items where possible.

  • We have now removed all plastic drinking straws from the salon and replaced them with new Bamboo ones.
  • stock Paul Mitchell products made from recycled plastic
  • offers a refill service for Paul Mitchell products
  • Sells new CiD cosmetics and products in glass containers with a natural origin without micro beads.
  • uses paper shopping bags
  • offers guests refreshments in ceramic, china and glass containers.


Testing on Animals

Testing on Animals : Hundreds of thousands of animals are poisoned, blinded, and killed every year in outdated product tests for cosmetics, personal care products. We believe this to be unnecessary and are committed to not supporting product manufacturers who still do. As far as we are aware none of the products we sell or use in the salons are tested on animals. We are proud to have been associated with Paul Mitchell since its launch in to the U.K twenty years ago. Paul Mitchell has never and will never test on Animals all products are tested on humans Even there Pet products. Testing still happens in Europe with some of the household name products that are sold in the U.K. Most products including colour and make-up are fully Vegan.

 Charities our Team in the salon gets involved with charitable events such as Red Nose Day, Breast Cancer Awareness month with the pink ribbon foundation, Children in Need. As well as these events which the team can have great fun at we work all year round raising money for our Two chosen local charities which are the RNLI and St Winfrids Hospice in Eastbourne. Each year we try and raise more than the last in an effort to give a bit back.

We work along side Hair reborn to offer those going through the stress for hairloss after having Chemotherapy Free hairdressing visits to get their hair back to normal.

In late 2018 and 2019 some of the team  travelled to Africa with the cocos foundation to help build a house for small orphan children with HIV.


The salon gets involved with charitable events which the team can have great fun at . We also work all year round raising money for our two chosen local charities, RNLI and St Wilfrid’s Hospice in Eastbourne. It’s our way of giving a little something back.

As a Salon a currently sponsor the Hair salon running in St Wilfrids Hospice, Supplying  Paul Mitchell Products for use in the salon. A number of our team give up their time to volunteer in the Hospice salon.

We have been working with the Coco’s Foundation to raise money to help orphan children many of whom have HIV living in Zulu Natal. In October 2018 Gary traveled to Africa to help build a house for the children. In 2019 Kiki and Emma  also  travelled out to Zulu Natal to again help build a couple of houses for the orphaned children.

In the local area the team have been able to set up a community Coat rack outside the salon for people to get warm coats during the winter, the team have also volunteered in their own time to do haircuts for the homeless in Eastbourne along side the Salvation Army.


Giving Back Is The New Black

Giving Back Is The New Black:  Just by using Paul Mitchell Products we are both giving back. Paul Mitchell donates a % of its profits each year to worthy causes whether that’s feeding children in Africa, clearing landmines, helping disaster victims or buying up areas of forest so it can’t be built on. By making the great decision to work with Paul Mitchell Products you should be happy that not only will your hair look great but that you helped give millions of pounds back to where it is needed most. A list of the current charities that Paul Mitchell are working with are listed below.
Public Service / Education: Red Cross / Katrina Fund / Cosmetology disaster relief fund / mothers against drunk driving / dig for kids / austin children’s shelter / project angel food / mine-seekers / adopt-a-minefield / Horatio Alger association / wonder of reading / GLAAD / chrysalis / dress for success.

Arts: the power coalition / power up / house of blues foundation.

Health & Medical: Elizabeth Glaser paediatric AIDS foundation / AIDS ride / children’s hospital Los Angeles / Alzheimers Foundation / Star-bright Foundation / Leeza gibbons memory foundation / Andrew Gomez foundation / American cancer society / heart association / pancreatic cancer action network.

Special Needs: Dream foundation / challenged athletes foundation / special olympics / life rolls on asian rehabilitation.

Environmental: Rain forest alliance / global green / water-keepers alliance / river-keepers alliance / national resources defence council / sea shepherd.

Animal Welfare: best friends animal society / humane society / last chance for animals / ace of hearts dog rescue / much love animal rescue.

And the list gets longer every year..    THANK YOU !! 

For more details log on to www.behindthe   or



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