Terms & Conditions

Terms & Conditions

The Grove Experience is a part of Experience Hair Design and as a whole, the company withholds the right to alter, withdraw or extend any or all promotions, vouchers and offers made available through the company either made by the company or via a third party.
Twenty four hours notice will normally be given and all details will be posted on the company website and or be available in the salons.
All promotions are subject to availability.
  • Vouchers and coupons must be handed in at the point of purchase to redeem offers where applicable.
  • Only one offer may be used per transaction.
  • All offers & vouchers have an expiry date of one year from the date of issue unless otherwise stated on the voucher.
  • Named vouchers and offers are non-transferable.
  • No vouchers or offers are redeemable for cash either in part or full.
  • No offers to be used in conjunction with other offers.
  • You may use one of our loyalty programs. Experience points or App loyalty stamps. You may not use both.

Stand-By appointments will be charged at half of the designers full cut and finish price for that day, no other offers may be used in conjunction with a standby appointment. Stand-bys cannot be pre-booked and are subject to transfer to an alternate designer if a full paying guest requests that appointment time.

Redo’s  If for any reason you are unhappy with your hair we will endeavour to redo you hair to get to a point where you are happy with the end result as per our salon Promise and Guarantee (see section on website), we will do the very best we can to get to a point where you are completely happy with your hair if for any reason we are not able to redo your hair to your satisfaction and ours we will at this point offer a full refund for the work done and or additional future services if we feel this is needed, this will ONLY be done after we have seen your hair in person and if we feel it is possible and your hair will take the service completed a correction. as per the consumer rights act 2015

Colour Sale the salon holds colour sales for limited periods each year these have a percentage discount which applies to the colour service only, all colour services must have a cut and or blow dry on the same day to receive this offer. Start and finish dates will be published in the salon and on the website a minimum of one month before the start date.

50% off / Half price Haircut (send a Friend) a 50% discount can be claimed by a NEW guest after being referred by an existing guest, a voucher must be presented at the time of the appointment. The Existing guest will receive a fixed number of loyalty points (15,000)(experience points) as a thank you for the referral.

Free hot towel shaves these voucher entitles the bearer to a free facial shave after purchasing a tea tree shave gel from our takehome area.

Free blow dry after treatment this voucher will enable the bearer to get a free blow dry with either a Future Professional or Rising Star in the salon dependant on availability after an in-salon treatment.

Free spa upgrade this voucher will enable the bearer to upgrade to a pamper treatment service in the salon this must be pre-booked.

British Forces Discount card : Any showing their forces discount card will be entitled to 50% off their first cutting appointment visit to the salon.

NHS Discount card: Any guest showing their NHS discount card will be entitled to 50% off their first cutting appointment and 10% off all future salon visits.


Awapuhi Wild Ginger Free treatment a voucher will be given to anyone purchasing a wild ginger gift box (boutique box) for the first time this voucher can be used to claim a free Keratriplex in-salon treatment.

Experience Points any guest who visits the salon on a regular basis can collect “experience points”. Points are awarded by the salon for different reasons and these are at the sole discretion of the salon and there is NO automatic right to any points for whatever reason. Points will also be removed by the salon for missing an appointment and any other reason the salon sees fit to do so. Points can be used as part or full payment towards any services or Takehome products in the salon. Guest may fall into negative points on occasion, collecting points will bring this back to a positive position. If you have chosen to use the loyalty program on our smartphone App, you may not collect experience points as well.

£10 voucher for downloading our smart phone App: present your phone at reception at the end of your appointment to get your £10 off voucher redeemed.

Smart Phone App:  After downloading our App to your smartphone there are a number of Discount coupons and vouchers that you may use.
QR coupons: These can be redeemed at reception by handing to reservations to get the unlock code.

Loyalty Program: there are two on the App you may use both individually one for haircuts and one for product purchases. You may not collect experience points as well as using these programs.

Data Protection – Privacy policy.